The general conditions of sale detailed below (hereinafter called the “General Conditions”), govern to the exclusion of all other terms the contractual relations between any user of the www.cornegabriels.com website (hereinafter called a “User” or “You”) and the merchant, cornegabriels.com, belonging to CORNÉ GABRIËLS registered in the Netherlands under the name Corné Gabriëls, KVK number: 34360493, BTW (VAT) number: NL 155390120.B01, whose registered office is situated at Egelantierstraat 21, 1015PV Amsterdam, The Netherlands. These general conditions of sale shall be solely applicable, and they supersede all other conditions, except as otherwise exceptionally provided beforehand, expressly and in writing.
CORNÉ GABRIËLS may need to amend without notice certain provisions of its general conditions, and accordingly, these conditions must be re-read beforehand whenever placing an order on the www.cornegabriels.com website (hereinafter called the “Website”).
Such amendments shall be binding upon their being put on-line and shall not apply to contracts concluded previously. Each purchase at the Website is governed by the general conditions applicable at the date of the order.
By accessing the Website, you undertake to abide by these General Conditions and by the Conditions of Use herein. CORNÉ GABRIËLS uses the Website to offer for sale textile products and accessories manufactured by and/or for CORNÉ GABRIËLS or its commercial partners if any (hereinafter called the “Products”) to Users browsing the www.cornegabriels.com website.
It is hereby stated that the purchase of Products on the website is reserved to non-trade natural persons aged 18 years or over and enjoying full legal capacity.
The Website does not allow the purchase of products for resale. In this respect, the User’s attention is especially drawn to the fact that his/her orders must not exceed twelve (12) products per order. We may also, at our discretion, reject any order that is abnormal in character. Any order of a Product offered for sale on the Website implies the User’s full and unreserved acceptance of these General Conditions of Sale.
Placing an order
Orders can exclusively be placed on the Internet at our Website: www.cornegabriels.com 24 hours a day, 7 days a week. The ordering process takes place in three (4) consecutive stages.
Once you have specified your Products (choosing size, colour scheme and quantity), and submitted your order, you must perform the following:
- Create your account or identify you if your account already exists.
- Accept the general conditions of sale by ticking the box for this purpose on the page summarizing your order,
- Choose your Shipment Method
- Choose your Payment Method.
Once you have chosen your payment method, you must make the payment for your order, thereby rendering firm and final the sale contract binding you to CORNÉ GABRIËLS
CORNÉ GABRIËLS takes the utmost care in placing information on-line concerning the basic characteristics of the Products, particularly using detailed data sheets and photographs illustrating the Products, in compliance with the highest market standards.
Only Products appearing on the Website at the date of the Customer’s order are offered for sale. The product and price offers shall be valid, subject to availability of stock, for as long as they appear on the website. The photographs reproduced and illustrating the products presented are not contractually binding.
Sale prices are indicated in euros including VAT, and excluding delivery costs. The Value Added Tax is the tax applicable on Dutch territory. The prices charged are those displayed on the Website at the time of ordering.
The User shall be reminded of the fixed sum charged as a contribution to delivery costs, which shall be charged to him/her at the end of the order on the order summary page, in addition to the price of the products selected.
We shall honour your order subject to availability in our stock. Where any of the Products is unavailable in our stock, we undertake to contact you by e-mail within a maximum of 15 days from the date of your order to inform you of the fact and to indicate to you where applicable the time within which the product could be delivered to you. You may then either maintain or cancel your order.
In the event that you maintain your order, with partial delivery, you will be debited only for the amount of the products delivered as and when they become available.
Delivery terms and methods
We deliver to all European Union countries (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy), Switzerland and Norway
All orders for shipment within the European Union, Switzerland and Norway are inclusive of VAT charged at the rate of Value Added Tax applicable on Dutch territory.
Your order will be delivered to you at the address you indicated to us when placing your order.
Where the product is available from stock, the estimated delivery date is determined by adding the following 3 items:
- The dispatch time (24 to 48 hours) reckoning from the ordinary working day following receipt of the order: reliability checking of the information you input, reckoning from the registration of your payment + preparation of your order + collection of the parcel by the carrier.
- Orders placed and paid for on Saturday – Tuesday will be shipped on the next Wednesday. Orders placed and paid for on Wednesday -Friday will be shipped latest on the next monday.
- The time taken by the carrier to deliver your parcel.
An order placed on a Saturday, Sunday or public holiday will be confirmed and processed on the next ordinary working day thereafter.
CORNÉ GABRIËLS delivers by DHL or TNTpost/PostNL.
- Within 2-3 ordinary working days for The Netherlands.
- Within 3-5 working days for the European Union, Switzerland and Norway.
If you’ve opted for signature upon delivery, your signature will be requested at delivery. In the event of absence, a failed delivery notice is posted in your letterbox and depending on the carrier, a new delivery attempt will be made, or you will be requested to collect your order at a collection point indicated on the notice of the carrier.
A standard charge is made for shipping costs, according to destination:
- 4 euros for The Netherlands, regular shipment.
- 8 euros for The Netherlands, signature upon delivery.
- 18 euros for the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy), Switzerland and Norway
CORNÉ GABRIËLS shall use its best efforts to adhere to the delivery times stated at the time of registering your order. Where a parcel is not received within the stated time, the matter is investigated with the carrier; this may require up to 10 ordinary working days.
On receipt of his/her order, the User shall check the conformity of the Products received in execution of that order. Any anomaly affecting the delivery (namely: Products missing or damaged, damaged parcels) must first, without fail, be indicated on the delivery note, in the form of handwritten, signed reservations to the carrier. Following this, any anomaly must be reported to CORNÉ GABRIËLS as soon as possible after receipt of the Products :
- by email to CORNÉ GABRIËLS, firstname.lastname@example.org
- in writing CORNÉ GABRIËLS. Egelantierstraat 21, 1015PV Amsterdam, The Netherlands.
- by phone: +31.681475072
CORNÉ GABRIËLS reserves the right to request the User to return to it the non-conforming or damaged Product.
In the event of abnormal or unreasonable returns, CORNÉ GABRIËLS may refuse to honour any future order.
CORNÉ GABRIËLS makes the following payment methods available to you:
- payment by Visa or MasterCard
- payment by Ideal
- payment by Paypal
The amount of your order is debited when the order is confirmed, provided authorization to debit your account has first been received from the relevant payment centers, otherwise your order cannot be registered.
The bank’s authorization server is secured by S.S.L. (Secure Socket Layer) encryption to provide optimum protection for all means-of-payment data, and at no time is any User banking data routed through CORNÉ GABRIËLS’s computer system.
Under our commitment to payment security, we wish to inform you that CORNÉ GABRIËLS performs a reliability check on the information entered when registering an order.
This step is an integral part of our determination to curb Internet payment fraud and thus protect all consumers.
Accordingly, CORNÉ GABRIËLS customer care may require you in certain cases to furnish additional information (e.g. a copy of an identity document, proof of address) to enable us to confirm your purchase and dispatch your parcel.
In this case, to assure shipment of your order within the scheduled time, we advise you to indicate a fixed-line telephone number where you can be easily contacted, and to confirm to us the information entered or send us the documents requested within the day.
Right of withdrawal with refund
The User has eight (8) clear days from the date of receipt within which to return, the Products he/she has ordered.
If the last day of that time limit falls on a Saturday, a Sunday or a non-worked public holiday, the time limit shall be extended to the next ordinary working day thereafter.
The Product(s) must be returned in its (their) original inner and outer packaging, to the following address:
CORNÉ GABRIËLS, Egelantierstraat 21, 1015PV Amsterdam, The Netherlands.
The parcel return costs shall be borne by The User. We advice to use a secure carrier (DHL or TNT post), with signature upon delivery for your return shipments.
CORNÉ GABRIËLS shall refund the amount of his/her order to the User, within twenty (20) working days from receipt of the Products by CORNÉ GABRIËLS.
PRODUCTS BOUGHT IN SALE WILL NOT BE REFUNDED. Products bought in sale with a discount, will not be refunded but can be exchanged for a product with equal value.
DAMAGED, WORN AND/OR USED PRODUCTS WILL NOT BE REFUNDED.
NON-REFUNDABLE PRODUCTS (DAMAGED, WORN OR USED) WILL NOT BE RETURNED TO THE USER.
The Customer retains the option of disabling cookies using a setting on his/her Internet browser. By doing so, the Customer loses the potential to personalize the service provided by CORNÉ GABRIËLS via the Website.
CORNÉ GABRIËLS shall not be liable for non-performance of all or part of its obligations hereunder if such non-performance is caused by an event constituting force majeure, particularly in the event of flood, fire, disruption of or all-out or partial strike in, among others, the postal services and means of transport and/or communication.
CORNÉ GABRIËLS shall notify the User of any event constituting force majeure within five (5) working days of its occurrence.
The Parties hereby agree to consult as soon as possible in order to determine the ways and means for processing the order during the time for which the case of force majeure remains in being.
Beyond one (1) month of interruption by reason of force majeure, the Parties hereto shall be freed from their obligations to each other. Where applicable, CORNÉ GABRIËLS shall refund the Purchaser as soon as possible.
Entirety of contract
These general conditions of sale and the order summary transmitted to the User form a contractual whole embodying the entirety of the agreements made between the parties.
Applicable law – Competent jurisdictions
These general conditions of sale and the contractual relations between CORNÉ GABRIËLS and the User shall be governed by Dutch law. In the event of any dispute, the Dutch courts of law shall have sole jurisdiction. Nevertheless, CORNÉ GABRIËLS undertakes to seek an amicable solution before any legal action.
The entire content of the CORNÉ GABRIËLS Website (illustrations, texts, wordings and labels, trademarks, images and videos) is the property of CORNÉ GABRIËLS. Any reproduction of all or part of the content by any process and on any medium whatsoever requires the prior and express permission of CORNÉ GABRIËLS.
CORNÉ GABRIËLS is not authorized to give you permission to copy, display or distribute any content for which you do not possess the intellectual-property rights. Any use of such content in fraud of the rights held in it by third parties constitutes the offence of infringement, incurring severe penalties under the Dutch Intellectual Property Code.
CORNÉ GABRIËLS disclaims all liability for a user’s infringement of rights held by third parties where such infringement is committed by virtue of such user’s activity on the Website.